Last updated: 10/10/2025
At EasyDownloads.co, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which refunds may be requested and processed for our digital products.
By purchasing from EasyDownloads.co, you agree to the terms outlined below.
1. Nature of Our Products
EasyDownloads.co sells digital products only, including but not limited to:
- Editable Canva social media templates
- Digital design assets
- Downloadable files and online-access products
No physical products are shipped. All products are delivered digitally and made available immediately after successful payment.
2. Refund Eligibility Period
We offer a 7 to 14-day refund guarantee depending on the product, starting from the date of purchase.
Refund requests submitted after 14 days from the purchase date will not be eligible for consideration.
- Conditions for Refund Approval
Due to the digital nature of our products, refunds are approved only if all of the following conditions are met:
The request is made within the refund eligibility period (7–14 days)
The product has not been extensively downloaded, copied, duplicated, or redistributed
The customer has not fully used or consumed the product content
The customer has not violated our Terms of Use
The product was not purchased during a non-refundable promotional sale, if stated clearly at checkout
We reserve the right to deny refund requests if there is evidence of misuse, abuse, or fraudulent activity.
4. Non-Refundable Situations
Refunds will not be granted in the following cases:
- The customer changes their mind after accessing or using the digital content
- The customer does not have or does not want to create a Canva account
- The customer lacks the technical knowledge to use Canva or digital templates
- The product meets the description provided on the product page
- The request is made after the refund eligibility period has expired
- The product has been shared, resold, or distributed to third parties
Digital products cannot be “returned” once delivered, as access is granted instantly
5. Refund Request Process
To request a refund, customers must contact us by email and provide:
Full name
Email address used during purchase
Order number or proof of purchase
Reason for the refund request
📧 Refund requests must be sent to:
support@easydownloads.co
Incomplete or vague refund requests may be delayed or denied.
6. Review & Processing of Refunds
Once a refund request is received:
- We review the request within 3–5 business days
- If approved, the refund is processed to the original payment method
- Processing time may vary depending on the payment provider (bank, card issuer, or processor)
EasyDownloads.co does not control external processing delays.
7. Partial Refunds & Exceptions
In certain cases, we may offer:
- Partial refunds
- Store credit
- Replacement access
This may apply if:
- A technical issue prevented access
- A file was corrupted or inaccessible
- A genuine error occurred on our end
These cases are handled individually and at our discretion.
8. Chargebacks & Payment Disputes
Customers are strongly encouraged to contact us before opening a chargeback or payment dispute.
Unauthorized chargebacks may result in:
- Permanent account suspension
- Loss of access to purchased products
- Blacklisting from future purchases
We actively respond to disputes with documented proof of digital delivery and access.
- Compliance With Digital Goods Regulations
In accordance with international digital commerce regulations:
Customers acknowledge that they receive immediate access to digital content upon purchase
Refund rights may be limited once access is granted
This policy is designed to balance consumer protection with digital product integrity
10. Policy Updates
EasyDownloads.co reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.
Changes will take effect immediately upon publication on this page.
Customers are responsible for reviewing the policy before making a purchase.
11. Contact Information
For any questions regarding refunds or this policy, please contact us:
📧 Email: support@easydownloads.co
🌐 Website: https://easydownloads.co
By completing a purchase on EasyDownloads.co, you confirm that you have read, understood, and agreed to this Refund & Returns Policy.